Overview

The Account Manager is responsible for growing the business by managing partners’ accounts, 
ensuring satisfaction, and fostering long-term relationships. The Account Manager will act as a key 
liaison between the company and its clients, driving growth and ensuring that client needs are met 
with the highest level of service.

Responsibilities:
  • Serve as the primary point of contact for assigned client accounts
  • Build and maintain strong, long-term relationships with clients to ensure their ongoing
satisfaction and loyalty
  • Address and resolve any client issues or concerns promptly and effectively
  • Develop and implement strategic account plans to drive client growth and revenue
  • Analyze client data and performance metrics to provide actionable insights and
recommendations for improvement
  • Identify and pursue opportunities for upselling and cross-selling Imagine Live products and
services
  • Oversee the onboarding process for new clients, ensuring a smooth integration of their
accounts
  • Collaborate with internal teams (e.g., technical support, marketing, product development,
etc.) to address client needs and deliver customized solutions
  • Monitor and manage client account performance, providing regular updates and reports to
both clients and internal stakeholders
  • Provide exceptional support to clients, ensuring they are fully informed about product
features and benefits
  • Conduct regular client meetings and reviews to discuss performance, address concerns, and
explore new opportunities for collaboration
  • Ensure that clients receive prompt and effective responses to inquiries and issues
  • Undertake additional tasks as assigned by the direct manager and as required by the
responsibilities of the role
Required Qualifications:
  • Bachelor’s degree in Business Management, Project Management, Customer Service, or a
related field
  • Minimum of 2 years of relevant work experience
  • Proficiency in Armenian, English, and Russian languages
  • Strong command of MS Office and Jira software tools
  • Excellent communication, negotiation, and interpersonal skills
  • Strategic thinker with strong analytical abilities
  • Proven ability to prioritize tasks effectively and manage time efficiently
  • Skilled in communicating, presenting, and creating a credible impression at all
organizational levels
  • Skilled in communicating, presenting, and creating a credible impression at all
organizational levels
  • Customer-oriented with a demonstrated ability to provide appropriate solutions to
problems
  • Detail-oriented with the capability to manage multiple projects simultaneously
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