Overview

Responsibilities:
  • Process and monitor inquiries and requests addressed to the department
  • Respond promptly and professionally to inquiries from customers, resolving issues effectively
  • Support the customer group with fast and effective communication through various channels, including phone, email, and social media
  • Build trust and foster positive relationships with customers, ensuring they feel valued and engaged
  • Proactively address concerns to reduce customer dissatisfaction and prevent passivity
  • Inform customers about new products, promotions, and exclusive events
  • Collaborate closely with CRM and marketing teams to develop tailored approaches for customers, provide bonuses, and resolve technical issues
Required Qualifications:
  • Fluent and proficient in the native language Armenian
  • Fluent and proficient in English (additional languages are an advantage)
  • 1+ years of experience in customer service, sales, or account management
  • Good knowledge in Microsoft Office Suite (Excel, Word)
  • Good knowledge in Google Drive
  • Strong verbal and written communication skills, with the ability to engage clients professionally
  • Ability to communicate clearly and confidently with clients, adapting communication style based on the situation
  • Active listening skills to understand client needs, address concerns, and build trust
  • Empathy to recognize and understand clients’ emotions and perspectives
  • Effective time management skills to prioritize tasks and meet deadlines
  • Flexibility and adaptability to thrive in a fast-paced environment
  • Ability to remain calm and composed under pressure
  • Strong teamwork skills to collaborate effectively with colleagues and team members
Note:

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