Overview

SoftConstruct is looking for a Account Manager (Turkish language).

Responsibilities:
  • Act as the main point of contact for assigned iGaming partners, building strong, trusting relationships
  • Engage with partners via calls and meetings to understand their needs, resolve issues, and ensure satisfaction
  • Inform partners about new products, services, and tools; present demos to facilitate understanding and adoption
  • Ensure all relevant partner contact information is updated and shared with internal teams (e.g., B2B, Sales)
  • Take full ownership of the process for activating, integrating, and enhancing existing tools, services, and products
  • Coordinate closely with product and project management teams to ensure smooth rollout of features
  • Submit and track addendum creation requests related to partner agreements or product use
  • Manage changes and updates on partner websites, including content accuracy and presentation
  • Oversee the content review process and ensure alignment with company standards and local regulations
  • Review and approve new websites submitted by the Project Management department before launch
  • Monitor key operational metrics for each partner including limits, turnover, and profit performance
  • Track and analyze partner site data to proactively identify opportunities or issues
  • Ensure partners have all the necessary accesses and credentials for smooth operations
  • Liaise with Sales and Finance teams regarding partner invoices, payment follow-ups, and deductions
  • Assist in resolving financial-related queries or issues
  • Follow up on invoicing cycles, payments, and bonus processing (especially for White Label partners).
  • Collaborate with the Compliance team to ensure partner sites meet regulatory and internal compliance requirements
  • Process site closures and terminations in accordance with policy
  • Maintain confidentiality regarding partner data, internal sheets, and salary-related information
  • Join regular cross-departmental meetings to resolve partner queries and deliver solutions
  • Fulfill internal documentation requirements accurately and within deadlines
  • Support management with urgent requests, including occasional off-hours responsibilities
  • Carry out other duties assigned by the immediate supervisor that align with the job description and comply with the labor code
Required Qualifications:
  • Bachelor’s degree in Business Administration, Marketing, IT, or a related field
  • At least 1 year of experience in account management, customer support roles in IT industry
  • Knowledge of Turkish and English languages is required, and knowledge of any other language is an advantage
  • Knowledge of the iGaming and gambling industry is an advantage
  • Understanding of account management practices and client relationship development
  • Proficient in CRM systems, project management tools and Microsoft Office tools
  • Strong understanding of online gaming platforms and client lifecycle
  • Ability to analyze data and prepare performance reports
  • Excellent communication and interpersonal skills
  • Strong negotiation and problem-solving abilities
  • Detail-oriented, confident and organized
  • Ability to work independently and as part of a team
  • Open to travel internationally if needed
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