Account/Success Manager

- Communicate with clients to understand their needs and explain product value
- Collect and analyze data to learn more about consumer behavior
- Build and strengthen client relationships to achieve long-term partnerships
- Answer the phone in a professional and friendly manner, to direct calls and take messages efficiently
- Respond to messages and comments on social media pages
- Ensure clear communication and liaison with staff and trainers
- Manage events, including venue bookings, invitations, printing, onboarding of new trainers, first-day classes, team-building events, etc
- Ensure accurate, up-to-date, and well-organized databases, presence sheets, reports, placement tests, and other relevant documentation
- Meet and greet new students and staff members and provide the necessary information
- Perform other tasks, as necessary

We are looking for someone who has:
- Experience in sales, support, account management or just a "hole in the nose" 🙂
- Be able to express their thoughts clearly in Armenian, Russian, and English
- Degree in the field of management, linguistics, and other related fields
- Emotional intelligence and ethical attitude towards work
- Attention to detail and sense of responsibility
- Experience in using Google Forms, Sheets, Docs, etc.
- Passion for learning new things
- Good taste in music (just in case) Our ideal candidate should be able to:
- Send us a creative cover letter (up to 90 words)
- Attach their résumé in PDF format (NOT jpeg, doc. or txt) with their names
- Send a link to a short casual video (even a selfie video) where you tell us about yourself (would be a big plus)