Overview

We are looking for an AI Solutions Engineer to join our team and lead the design and implementation of AI-powered solutions for customer support and business operations.

Responsibilities:
  • Design end-to-end AI solutions based on client business and technical requirements
  • Define solution architecture, integrations, data flows, and implementation approach
  • Design and implement AI-powered solutions, including conversational AI, chatbots, agent assist, and automation
  • Work with LLMs, RAG, prompt engineering, AI agents, and knowledge retrieval systems
  • Lead technical discovery and solution design sessions with clients and internal teams
  • Conduct demos of proposed AI solutions and explain their functionality, capabilities, and business value
  • Troubleshoot technical issues and drive solutions through to resolution
Required Qualifications:
  • Fluency in English (C1+ / Advanced+)
  • Practical experience taking an AI support solution from implementation/configuration to actual use by customers or support teams
  • Experience implementing AI-powered chatbots and voicebots specifically for customer support or customer service operations
  • Hands-on experience with AI and automation platforms (for example, Zendesk AI Agents, n8n, Voiceflow, Botpress, Cognigy, or similar tools)
  • Understanding of LLMs, Generative AI, RAG, prompt engineering, and AI agents
  • Basic understanding of APIs, integrations, databases, and system architecture
  • Ability to translate business requirements into scalable technical solutions and communicate technical concepts to both technical and non-technical stakeholders
Benefits:
  • Providing services during business hours
  • Opportunity to cooperate fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards for referring friends
  • Balance between project workload and personal time, but also – internal health policy
  • Responsive leadership interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
  • A culture built on trust, with no time-tracking requirements
Nice To Have:
  • Hands-on experience with helpdesk platforms (for example, Zendesk, Freshdesk, and Intercom), including their automation and AI features
  • Experience with AI evaluation, monitoring, and guardrails
  • Experience working directly with clients during technical discovery and solution design
  • Experience leading implementation projects
  • Fluency in English
  • Prompt engineering
  • Technical discovery
  • Solution design
  • Communication
Technologies:
  • LLMs
  • RAG
  • Zendesk AI Agents
  • n8n
  • Voiceflow
  • Botpress
  • Cognigy
  • APIs
  • Zendesk
  • Freshdesk
  • Intercom
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