An exciting opportunity currently exists in Alison. We are currently looking to hire a Customer Success Advisor to join our Customer Success team.

The Customer Support Advisor will be responsible for the following tasks:
  • Responding to all queries via chat, email and comments
  • Providing technical assistance and resolving all customer issues
  • Ensuring accurate and efficient data entry using internal systems
  • Preparing reports and keeping in close liaison with course moderators and technical support
Required Qualifications:
  • Proficient in MS Office
  • Ability to work under pressure and use own initiative
  • Excellent communication and organisational skills
  • Administration/customer service experience
  • Third-level qualification or a minimum of 5 years relevant experience
Skills/Personal Qualities Our ideal candidate will be:
  • Highly motivated and enthusiastic
  • Eager to learn with a "can do" attitude
  • Able to work well within a team-orientated environment
  • Confident in their ability to communicate, both written and verbally
  • Passionate about the value of education and the quality of service we offer to learners worldwide
  • Intercom knowledge will be an advantage
Location: Remote Home-Based Job type: Permanent full-time Qualifications: Third Level Degree
Additonal Information:
To apply for this role, complete this application form. Because Alison receives a very high volume of applications, we do not provide a response to every application. Assume we have received and reviewed your application. All contact will be treated in confidence.

About Alison

Alison is a free online education platform that mostly focuses on workplace-based skills. It has 25 million registered learners, 4 million graduates and 3,500 courses available for free access. Working with us, you will fight inequality in the whole world.