Overview

The Alumni Engagement Officer co-builds and runs the Primary Healthcare Alumni-Ambassadors Program. This is a rare opportunity to take a designed program from launch to living community: cultivating relationships with the graduating Doctor-leaders, delivering the pathways through which they stay engaged, and sustaining the HFA network that connects them to one another and to the diaspora.

Reporting to the Director of Strategy & Programs and working closely with the Head of the Healthcare Leadership Program, this role is the operational backbone of the Ambassadors community — HFA provides the infrastructure, brokering, and support; the Ambassadors drive the substance. The first cohort will co-design the program, so this role suits someone who thrives on building something new, iterating with the people it serves, and holding many relationships at once. In the first year the focus is on the engagement areas and structures that are ready to launch at graduation, including the HFA network, with other areas building in a later phase as the program is co-designed and as funding, partnerships, and scale allow.

Responsibilities:
  • Lead the co-design process with the first cohort and the Programs team, extending exit interviews and surveys, and facilitating co-design sessions.
  • Deliver and institutionalize the Alumni Ambassador induction process for every cohort.
  • In collaboration with HFA’s Advancement team, develop the program’s branding and visual identity.
  • Pilot the program with Cohort 1 and refine it for Cohort 2.
  • Maintain a light, sustainable engagement rhythm — newsletters, annual gatherings, and thematic working groups.
Required Qualifications:
  • Strong relationship-building and interpersonal skills, with the ability to connect with people from diverse backgrounds.
  • Experience in community engagement, alumni or membership relations, program coordination, or events.
  • Excellent organizational skills, able to manage many relationships, events, and priorities at once.
  • Strong written and verbal communication skills.
  • Comfort building programs from the ground up in a fast-paced, evolving environment.
  • Understanding of AI tools and openness to using AI for process optimization.
  • Fluency in Armenian and English is imperative.
  • Design skills
  • Positive attitude
  • Public speaking
  • Flexible
  • Coaching /mentorship
  • Presentation skills
  • Creative thinking
  • Teamwork
  • Team management
  • leadership
  • Cooperation skills
  • Collaborative
  • Communication Skills
  • Ability to develop and build relationships
  • Event coordination
  • English
  • Coaching
  • Design thinking
  • Community Management
  • Project Coordination
Additional Information:

Qualities and Competencies 

  • Relationship-driven: a natural connector who builds trust quickly and sustains relationships over time. 
  • Initiative: takes ownership and drives a new program forward with limited existing infrastructure. 
  • Agility: comfortable with ambiguity and adapting as the program grows. 
  • Collaboration: works well across teams and co-designs with the people the program serves. 
  • Emotional intelligence: reads interpersonal dynamics and builds an inclusive community. 
  • Rigor: keeps accurate records and tracks outcomes so impact is credible. 

 

NOTE: Interviews will be scheduled on a rolling basis soon after applications are received. Please don’t wait until the deadline to apply, as applications may close sooner.

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