Overview

The Analyst – Comm+ Strategy & Operations is an integral role on the Revenue Strategy & Operations team, contributing to ServiceTitan’s data-driven strategic decision making. The primary focus of the role will be on generating insights that help our business stakeholders in the Comm+ leadership team, especially Onboarding and Customer Success, shape their strategy and achieve core business objectives with a secondary focus on transformative special projects. This role will also involve synthesizing complex data into actionable recommendations, effectively communicating findings to stakeholders, and providing ad-hoc analytical support to GM partners.

Responsibilities:
  • Leverage AI tools (e.g. Claude, AI-assisted SQL generation) to accelerate analysis, automate insight synthesis, and reduce time-to-answer for business stakeholders while actively experimenting with new workflows rather than waiting for established playbooks
  • Analyze data using SQL (Snowflake) and Tableau to generate insights around drivers of organizational outcomes
  • Review and prioritize requests from leaders for new reports, process changes, and system enhancements
  • Drive various processes to ensure data quality and accuracy for ongoing post-sales operations, and provide analytical support as needed
  • Partner with cross-functional teams across the business, including Finance, Product, and GTM, to integrate data insights into strategic planning and execution
  • Present findings and recommendations to stakeholders through clear and compelling presentations and reports
  • Automate recurring reporting for operational efficiency and to improve consistency across various segments
  • Proactively look around corners to understand where opportunities exist to improve team efficiency and customer experience
Required Qualifications:
  • Bachelor’s degree in Economics, Business, Data Science or a similar field
  • 2+ years of experience in a similar role, preferably in consulting, strategy, or data analytics
  • A demonstrated curiosity and comfort with AI-assisted work
  • Strong analytical and problem-solving skills, with the ability to synthesize complex information and develop data-driven insights
  • Hands on experience with analyzing large data sets using SQL, BI (Tableau) tools, and Gsheets/Excel
  • Strong written and verbal communication skills, with the ability to present findings and recommendations to diverse stakeholders
  • Strong business acumen and ability to connect data findings to priorities
Benefits:
  • Flextime, recognition, and support for autonomous work
  • Flexible time off with ample learning and development opportunities
  • Comprehensive onboarding program
  • Leadership training
  • Bonusly and peer-nominated awards
  • Company-paid medical, dental, and vision for employees and dependents
  • Parent and siblings’ insurance
  • Wellness benefit
  • Office massage
  • Parental leave and support
  • Financial planning tools
  • Employee Assistance Program services
Nice To Have:
  • Experience with Salesforce CRM
Technologies:
  • AI tools
  • Claude
  • SQL
  • Snowflake
  • Tableau
  • Gsheets
  • Excel
  • Salesforce CRM
Note:

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