Overview

– Engage with custom IC design customers to assess their support needs, analyze design methodologies, and identify training requirements;
– Collaborate with account teams to strategize the deployment of IC design, simulation, verification, and place-and-route (P&R) workflows;
– Communicate effectively with product teams to ensure smooth deployment and address customer requests promptly;
– Provide day-to-day support for IC design tools and their integration with other Siemens simulation, verification, and P&R solutions;
– Respond promptly to customer inquiries and support tickets;
– Diagnose software-related issues and bugs related to IC design tools and offer effective resolutions or workarounds for customers;
– Document resolutions and contribute to the knowledge base to enhance the support experience;
– Create instructional videos and participate in webinars to support user training and documentation.

Required Qualifications:
  • Bachelor’s degree in electrical engineering or a related field;
  • Experience in the semiconductor industry or physical design;
  • Preferred hands-on experience with EDA tools such as S-Edit, L-Edit, Calibre DRC, Calibre LVS, AFS, SDE, and Aprisa;
  • Any programming experience is a plus;
  • Strong analytical and problem-solving skills with the ability to quickly identify and resolve technical issues;
  • Excellent communication and interpersonal skills, with the ability to effectively interact with customers and cross-functional teams.
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