Overview

Responsibilities:
  • Provide timely and accurate responses to partner inquiries through internal communication channels. Maintain detailed records of partner interactions and follow up until resolution is achieved to ensure a seamless partner experience
  • Communicate effectively with internal teams to diagnose, investigate, and resolve reported issues
  • Adhere strictly to internal B2B support processes and workflows based on case type and internal directives
  • Prioritize support tickets based on urgency and impact, ensuring critical issues are addressed promptly
  • Escalate complicated or unresolved issues to the person in charge as necessary
  • Handle partners' information with the highest level of confidentiality and professionalism
  • Stay up-to-date with industry trends, news, and events
  • Carry out other duties assigned by the immediate supervisor that align with the job description and comply with the labor code
Required Qualifications:
  • Bachelor’s degree in Business Administration or any related field
  • Proven experience in B2B customer or technical support in the IT industry is an advantage
  • Knowledge of MS Office is mandatory
  • Strong written and verbal communication skills in English and Russian languages (additional languages are a plus).
  • Strng problem-solving skills and a proactive approach to issue resolution
  • Ability to work under pressure in a fast-paced environment
  • Strong organizational skills and attention to detail
  • Team player mindset with the ability to collaborate effectively with cross-functional teams
  • Accountable, reliable, and professional approach working with B2B clients/teams
  • Openness to continuous learning and adapting to new process improvements.
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