Overview

Ardshinbank CJSC is looking for a BPM Team Lead.

Responsibilities:
  • Lead and manage the BPM team, overseeing daily activities, task distribution, and performance evaluation
  • Act as the primary point of contact between business stakeholders and the BPM team, ensuring a clear understanding of priorities and strategic alignment
  • Drive end-to-end analysis, design, implementation, testing and continuous improvement of CRM/BPM workflows across core banking products and business processes
  • Coordinate and validate requirements gathering, business process modeling, and system design with input from internal departments and external vendors
  • Review and approve process documentation, ensuring completeness, accuracy, and alignment with regulatory and operational standards
  • Monitor and ensure timely delivery of BPM initiatives, resolving roadblocks, aligning resources, and maintaining progress toward project milestones
  • Identify areas of process inefficiency, lead root-cause analysis, and drive solution design in collaboration with analysts and IT teams
  • Oversee the integration of CRM/BPM platforms with banking systems, ensuring robust data flow, system stability, and secure operation
  • Facilitate training, onboarding, and mentoring for team members to maintain a high standard of domain knowledge and delivery quality
  • Provide regular updates to senior leadership on progress, challenges, and key performance metrics for CRM/BPM initiatives
Required Qualifications:
  • Bachelor's or Master’s degree in Business, Finance, Information Systems, or a related field
  • At least 3 years of work experience in FinTech sector within the last 5 years, of which at least 2 years must be in a managerial position
  • Proven experience in business process analysis and optimization in banking or FinTech environments
  • Strong understanding of core banking products and regulatory considerations
  • Proficiency in business analysis tools
  • Proficiency in process modeling tools (e.g., BPMN, Visio) and business analysis platforms (e.g., JIRA, Confluence).
  • Excellent leadership, communication, and stakeholder management skills
  • Familiarity with CRM/BPM systems (e.g., Pega, Creatio, Camunda, etc.) and integration strategies
  • Ability to manage multiple initiatives simultaneously in a fast-paced, agile environment
  • Working knowledge of English and Russian (both written and spoken)
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