Overview

About Us
We’re emater — the parent company behind four DTC brands creating global impact. We handle everything in-house from A to Z: operations, marketing, product development, and customer experience.
Based in Miami with offices in Armenia and Israel, and a team spanning the globe, we’re redefining what’s possible in e-commerce.
How we do it: we combine AI, creativity, and deep customer understanding to deliver results that matter.
Our culture: We invest in our people as much as our brands. Every team member has real opportunities to grow, innovate, and make an impact.
1. AI & Process Automation (Build & Deploy)
2. Access & Identity Management (Security & Ops)
– User Provisioning: Own the onboarding and offboarding lifecycle. Ensure new hires have immediate access to the right tools and that access is instantly revoked upon departure.
– Security Administration: Manage permissions and roles within our software ecosystem to ensure “Least Privilege” access. Audit admin consoles regularly for security gaps.
– Internal Support: Serve as the Tier-2 technical escalation point for complex system issues that other staff members cannot resolve.
3. Vendor & License Management (Cost & Governance)
– License Optimization: Proactively monitor software usage. Identify “zombie” licenses (paid for but unused) and re-provision or cancel them to reduce bloat.
– Vendor Relations: Act as the technical point of contact for software vendors. Assist the manager in renewal negotiations by providing precise usage data.
– Tech Stack Documentation: Create and maintain a central repository of technical documentation, SOPs, and system architecture diagrams.

Responsibilities:
  • Develop AI Agents: Design and code autonomous agents (using Python, OpenAI/Anthropic APIs, LangChain, n8n) to handle complex workflows in Customer Support, HR, Operations, Finance.
  • API Orchestration: Connect our existing SaaS toolkit (e.g., Shopify, inventory software, Freshdesk, etc) so that an event in one system triggers an action in another without human intervention.
  • Workflow Optimization: Audit manual processes across departments, identify bottlenecks, and engineer scripts and integrations for low-code solutions (Make/Zapier/n8n) to eliminate them.
  • Bot Maintenance: Monitor and refine the performance of active AI agents to ensure high accuracy and low hallucination rates as well as optimized spendings.
Required Qualifications:
  • Scripting & Coding: Strong proficiency in scripting & automation is a must.
  • AI/LLM Experience: Hands-on experience building with LLM APIs (OpenAI, Claude) and orchestration frameworks (LangChain, AutoGen).
  • SaaS Administration: Experience managing admin consoles for Google Workspace and Project Management tools. Any extensive experience in SaaS administration is a plus.
  • Integration Savvy: Deep understanding of REST/GraphQL APIs, Webhooks, and JSON.
  • Operational Mindset: You are organized, security-conscious, and enjoy turning chaos into order.
Benefits:
  • Paid days off, medical insurance, yearly bonus, wellness benefits, and referral bonuses.
  • A collaborative, supportive environment where your ideas and professional growth are highly valued.
Note:

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