Overview

Responsibilities:
  • Handle inbound and outbound calls from clients regarding insurance products, claims, and policy information
  • Provide accurate and timely information to clients, ensuring a high level of customer satisfaction
  • Register and track client inquiries and requests in the system
  • Cooperate with other departments to ensure efficient issue resolution
  • Adhere to internal service standards and call center procedures
Required Qualifications:
  • Customer Service, Customer Support, and Contact Centers skills
  • Excellent Communication skills
  • Proficiency in Computer Literacy
  • Strong problem-solving abilities and attention to detail
  • Ability to work effectively in a team-oriented and fast-paced environment
  • Proficiency in Armenian, Russian, English
  • Bachelor’s degree or equivalent experience in a related field will be plus
Note:

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