Overview

Evocabank is looking for a Call Center Specialist (Day Shift).

Responsibilities:
  • Answer customer’s phone calls and provide necessary information
  • Identification of customer needs, consultation and sales through phone calls, electronic media and communication software
  • Checking up, processing and implementing customer messages received from remote service systems
  • Working with databases, implementing data entries
  • Preparation and presentation of relevant reports
Required Qualifications:
  • University degree
  • At least a year's professional experience at bank as a Call center specialist
  • Good knowledge of MS Office, electronic communication software like Skype, Viber, WhatsApp, etc
  • Excellent communication skills, literate speech
  • Customer-oriented approach
  • Ability and desire to learn quickly
  • Advanced skills of customer acquisition and sales
  • Negotiation and conflict management skills
  • Fast orientation
  • Initiative and high sense of responsibility
  • Excellent knowledge of Armenian, Russian and English
Please note: Our intelligent job search engine discovered this job and republished it for your convenience. Please be aware that the job information may be incorrect or incomplete. The job announcement remains the property of its original publisher. To view the original job and its full details, please visit the job's URL on the owner’s page.

Please clearly mention that you have heard of this job opportunity on https://ijob.am.