Overview
We are looking for a Communications Center Operator to join our professional team and ensure a high level of customer service. The role requires a responsible approach, effective communication, and strict adherence to internal procedures.
Responsibilities:
- Answering incoming calls and providing accurate and timely customer support
- Make outgoing calls to provide information about insurance services and maintain communication with customers and partners
- Provide information about insurance services and terms
- Record customer inquiries, questions, and complaints in the system
- Direct customer calls to the appropriate specialists
- Ensure compliance with internal procedures and service quality standards
- Participate in internal trainings and self-development programs
Required Qualifications:
- Higher education or secondary vocational education
- Excellent command of Armenian (knowledge of Russian and English is considered an advantage)
- Basic knowledge of computer applications (MS Office, CRM systems)
- Excellent verbal and written communication skills
- Stress resistance and a high level of responsibility
- Work experience in a Communications Center or in customer service will be considered an advantage
- Ability to work in a team and adapt quickly
- Conflict resolution skills
- Detail-oriented
- Communication Skills
- Conflict management
- Customer Service skills
- Client Management
Additional Information:
- Stable and socially significant workplace
- Opportunities for professional development and growth
- A collaborative and supportive team
- Day-offs
- Sick days
Note:
✨ Our intelligent job search engine discovered this job and republished it for your convenience.
Please be aware that the job information may be incorrect or incomplete. The job announcement remains the property of its original publisher. To view the original job and its full details, please visit the job's URL on the owner’s page.
Please clearly mention that you have heard of this job opportunity on https://ijob.am.
