Overview

Responsibilities:
  • Answers customer’s phone calls and provide necessary information
  • Identification of customer needs, consultation and sales through phone calls, electronic media and communication software
  • Check up, process and implement customer messages received from remote service systems
  • Work with databases, implementing data entries
  • Prepare and present relevant reports
Required Qualifications:
  • University degree
  • At least a year's professional experience at bank as a Call center specialist
  • Good knowledge of MS Office, electronic communication software like Skype, Viber, WhatsApp, etc
  • Excellent communication skills, literate speech
  • Customer-oriented approach
  • Ability and desire to learn quickly
  • Advanced skills of customer acquisition and sales
  • Negotiation and conflict management skills
  • Fast orientation
  • Initiative and high sense of responsibility
  • Excellent knowledge of Russian and English languages
Note:

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