Overview

The Casino Games & Promotions Communication Specialist is responsible for coordinating the activation of providers’ games and provider-organized tournaments across partner websites. In case of game issues, the specialist communicates directly with providers to clarify and resolve them in a timely manner. The role also involves maintaining continuous communication with partner representatives to ensure smooth operations and obtain additional details when needed.

Responsibilities:
  • Ensure the successful launch and integration of new games on the platform in coordination with providers and internal operational teams.
  • Monitor game performance and functionality, identifying and resolving technical or operational issues together with providers.
  • Take full ownership of game-related bugs, malfunctions, or release problems, ensuring quick diagnosis and resolution.
  • Review provider updates and offers related to new game releases, fixes, or improvements, and communicate relevant information to internal teams.
  • Support the technical setup and smooth operation of tournaments, ensuring that all games involved function correctly.
  • Maintain communication with providers to address ongoing game issues, release processes, and operational improvements.
  • Track and report game release statuses, technical issues, and resolutions in weekly and monthly reports to management.
  • Ensure all tasks related to game launches, updates, and troubleshooting are completed within defined timelines and requirements
Required Qualifications:
  • Strong constructive communication skills.
  • Fluency in Armenian and English (written and spoken)
  • Conflict resolution abilities.
  • Ability to prioritize tasks and ensure timely follow-up.
  • Experience working with ticket/request management systems.
  • Strong analytical and problem-solving skills.
  • High sense of responsibility and ownership.
  • Attention to details.
  • Flexibility and stress resilience in a fast-changing environment.
Note:

✨ Our intelligent job search engine discovered this job and republished it for your convenience.
Please be aware that the job information may be incorrect or incomplete. The job announcement remains the property of its original publisher. To view the original job and its full details, please visit the job's URL on the owner’s page.

Please clearly mention that you have heard of this job opportunity on https://ijob.am.