Overview

Description:
Relum is looking for a Casino Response Specialist to join the Company’s Casino Operations Department.
This position involves working in shifts, including morning, evening, and night.

Responsibilities:
  • Perform first-level troubleshooting of casino related incidents and identify whether the issue is local (internal systems) or external (provider/platform)
  • Resolve issues within the scope of knowledge, ensuring minimal downtime and smooth operations
  • Act as the first point of contact with casino game providers when incidents occur
  • Escalate unresolved or critical issues to relevant internal stakeholders
  • Provide timely updates on incident progress and resolution to all relevant teams
  • Ensure all steps taken and communications are properly documented
  • Prepare daily/weekly/monthly reports as requested, analyze and organize presentations for separate departments, management based on specific requirements
  • Keep up to date with all company products and maintain high level of knowledge about in-house software, procedures, instantly upgrade the skills regarding changes in products and services
  • Promote teamwork and knowledge sharing, be actively engaged in Knowledge base creation process, continuous update and sharing with team members and company staff
  • Other duties as assigned by the immediate supervisor
Required Qualifications:
  • Undergraduate Degree in IT / Management will be a plus
  • Ability to competently keep verbal and written communication in Armenian, English and Russian with partners / other personnel
  • Experience in the iGaming industry is a plus
  • Knowledge of Atlassian Jira or other similar software will be considered as a plus
  • Good knowledge of MS Office
  • Ability to work with shifts is a must
  • Reporting and analytical skills
  • Hardworking, initiative and flexible personality with the ability to prioritize and multi-task
Note:

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