Overview

We are looking for a Citizen Services Operator Intern to join our team and gain hands-on experience in citizen service delivery, identification services, and administrative processes. The intern will work closely with experienced professionals and contribute to providing high-quality, customer-oriented services to citizens.

Responsibilities:
  • Welcome citizens and assist in the efficient organization of the service process.
  • Support the provision of registration and identification services, including biometric data collection procedures.
  • Learn and follow the organization's internal procedures and service standards.
  • Assist with the issuance of identity documents and related administrative processes under the guidance of the direct supervisor.
  • Support the day-to-day administrative and organizational activities of the service center.
  • Participate in the proper maintenance and management of service center materials and equipment.
  • Ensure a positive customer experience by demonstrating a respectful, friendly, and professional attitude.
  • Encourage citizens to provide feedback regarding the services received.
  • Assist reception activities when needed, including visitor guidance, information provision, and queue management.
  • Maintain information security, confidentiality, and data protection requirements.
  • Participate in training and professional development programs.
Required Qualifications:
  • Bachelor's or Master's degree student, or a graduate who has completed their studies within the last year
  • Customer-oriented mindset and willingness to work with people
  • Strong sense of responsibility and attention to detail
  • Eagerness to learn and ability to quickly acquire new knowledge and skills
  • Excellent verbal and written communication skills in Armenian
  • Basic computer skills
  • Strong teamwork and collaboration abilities
  • Accuracy, punctuality, and attention to detail in data entry
  • High level of integrity, impartiality, and commitment to confidentiality
  • For Yerevan Service Centers, willingness to work a flexible schedule of up to 20 hours per week, including weekends
Nice To Have:
  • Knowledge of English and/or Russian will be considered an advantage
Note:

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