Overview

Responsibilities:
  • Perform other duties defined under internal regulations of the Bank and assigned by the manager
  • Create and check packages of supporting documents for daily transactions
  • Accept payment documents related to the payment cards
  • Accept other applications and requests
  • Open new cards, card accounts and accept respective applications
  • Update the data in the system, activate various services provided by the bank and make changes as the case may require
  • Accompany customers to the safe deposit lockers vault for the customers to use the lockers
  • Manage queues
  • Respond to the customer inquiries concerning the Bank products and services, as well as their fees and rates
  • Direct the visitors to the relevant front-line staff/units depending on their needs; receive, sort and send documents and letters on a daily basis
  • Meet and greet visitors, provide on-site advice
Required Qualifications:
  • Excellent command of Armenian, Russian and English (knowledge of other languages will be an advantage)
  • Knowledge of MS Word, Excel, Outlook and AS Bank will be an advantage
  • Ability to solve problems and handle difficult situations
  • Team player
  • Client-centric approach
  • Listening skills, ability to refer clients to the right place and solve problems on the site
  • Interpersonal and conflict management skills
  • Flexibility, time management skills and ability to multi-task
  • Excellent organizational skills
  • Strong sense of responsibility
  • Excellent communication skills
  • Work experience is a plus
  • University degree
Note:

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