Compliance Specialist

- Respond to customer inquiries and resolve any issues via phone, email, and live chat
- Manage and resolve customer complaints, requests, and inquiries in a timely and professional manner
- Provide accurate and complete information about company products and services
- Process orders, returns, and exchanges, ensuring accuracy and efficiency
- Work closely with marketing and technical teams to ensure customer satisfaction and resolve any issues
- Maintain accurate records of customer interactions and transactions using our CRM system
- Generate upsell opportunities
- Stay up-to-date with product knowledge, promotions, and company policies and procedures
- Identify and escalate priority issues to the appropriate team member or department
- Continuously look for opportunities to improve the customer experience and suggest process improvements to the management team

- Education and/or experience equivalent to a bachelors degree in a related field
- Knowledge in consumer financial regulations and/or online marketing regulations including
- TCPA, CAN-SPAM, UDAAP. Knowledge of GDPR is a plus
- 1-3 years proven experience in a compliance role
- Well-versed in legal requirements and procedures, preferable in online lead generation and/or internet marketing fields
- Excellent written and interpersonal communication skills in English
- Proficiency with using Windows applications, Word, Excel, PowerPoint and Outlook/Gmail
- Ability to work independently, or collaboratively as part of a team, and maintain cooperative working relationships
- Dependable work ethics and strong time management skills with proven ability to handle multiple projects with an attention to detail Required to be professional at all times A dependable work ethic and commitment to providing quality service. Adaptability to changes in the work environment, competing demands, and delays or unexpected events