Overview

Join our international e-commerce team!

At emater, we manage four global DTC brands and produce content that engages audiences worldwide.

Currently we are looking for Customer Service Specialist (contract based) to join us during Q4.
The Customer Service Specialist will be responsible for providing exceptional customer service to our online customers, resolving their issues, and ensuring a positive experience for all customers. They will also closely work with our marketing and operations teams to ensure customer satisfaction and resolve any issues.

Responsibilities:
  • Respond to customer inquiries and resolve any issues via phone, email, and live chat.
  • Manage and resolve customer complaints, requests, and inquiries in a timely and professional manner.
  • Provide accurate and complete information about company products and services
  • Process orders, returns, and exchanges, ensuring accuracy and efficiency.
  • Work closely with marketing and technical teams to ensure customer satisfaction and resolve any issues.
  • Maintain accurate records of customer interactions and transactions using our CRM system.
  • Generate upsell opportunities.
  • Stay up-to-date with product knowledge, promotions, and company policies and procedures.
  • Identify and escalate priority issues to the appropriate team member or department.
  • Continuously look for opportunities to improve the customer experience and suggest process improvements to the management team.
Required Qualifications:
  • Native or bilingual knowledge of English language with excellent verbal and written communication skills.
  • At least 2-3 years of customer service experience, preferably in a fast-paced e-commerce environment.
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong experience communicating with customers via calls.
  • Strong problem-solving skills and the ability to think creatively to resolve issues.
  • Experience using CRM software and other customer service tools.
  • Tech-savvy.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and organizational skills.
  • Flexibility to work evenings, weekends, and holidays as needed (rolling shift).
  • Positive attitude and willingness to learn and grow with the company.

About emater

We are a parent company that represents four DTC brands, each catering to different niches within the e-commerce industry. At emater, we specialize in providing end-to-end solutions, covering every aspect of e-commerce from A to Z. Our dedicated team is committed to excellence in product development, customer satisfaction, and creative execution — consistently upholding and exceeding the standards set by industry leaders.

Please clearly mention that you have heard of this job opportunity on https://ijob.am.