Overview

We are looking for a qualified, customer oriented Corporate customer care specialist who will keep communication with clients and provide fast and useful assistance to technical issues.

Responsibilities:
  • Keep communication with clients through a series of actions: via phone, email, until the technical issue is solved.
  • Research and identify solutions to software and hardware issues.
  • Diagnose and troubleshoot technical issues, including account setup.
  • Properly escalate unresolved issues to appropriate internal teams
  • Ensure all issues are properly logged.
  • Provide daily reporting to the technical support team responsible.
  • Prioritize and manage several open issues at one time.
  • Follow up with clients to ensure the IT systems are fully functional after troubleshooting.
Required Qualifications:
  • Hands-on experience with Windows
  • BS degree in relevant field
  • High sense of responsibility
  • Excellent problem-solving and communication skills
  • Excellent time management skills
  • Customer orientation
  • Ability to work under pressure
  • Support
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