Overview

Responsibilities:
  • Keep communication with clients through a series of actions: via phone, email, until the technical issue is solved
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup
  • Properly escalate unresolved issues to appropriate internal team
  • Ensure all issues are properly logged
  • Provide daily reporting to the technical support team responsible
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure the IT systems are fully functional after troubleshooting
Required Qualifications:
  • Hands-on experience with Windows
  • BS degree in relevant field
  • High sense of responsibility
  • Excellent problem-solving and communication skills
  • Excellent time management skills
  • Customer orientation
  • Ability to work under pressure
  • Problem-solving
  • Communication skills
  • Time management skills
  • Customer orientation
Technologies:
  • Windows
Note:

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