Overview

Evocabank is seeking an experienced Corporate Customer Relationship Manager to join its dynamic team, ensuring lasting partnerships and providing the highest level of customer service.

What will you gain?
We are committed to ensuring everyone can flourish in their roles by creating a working environment that supports wellbeing and provides a generous benefits package, a wide range of career and personal development opportunities. By joining Evoca, you will get:
– health insurance;
– favorable terms of Evoca products and services;
– holiday and year-end bonuses;
– bonuses on marriage, birth of a child;
– paid days off;
– sport package;
– English language trainings;
– large opportunities for continuous learning and development (participation in international conferences, business trips abroad, opportunities to get international certifications and study in top universities worldwide).

Responsibilities:
  • Maintain a strong relationship with corporate customers and build trust among them;
  • Handle the onboarding process for new corporate customers to ensure a smooth transition and introduction to products or services;
  • Communicate with corporate customers via mail, phone, and means of communication personally to follow up their requests and provide solutions;
  • Maintain long-term relationships with corporate customers through regular communication and personalized support;
  • Promptly and effectively address customer issues ensuring Company meets customers’ expectations;
  • Continuously monitor corporate customer satisfaction levels by gathering feedback and conducting surveys or assessments;
  • Monitor the competition and market trends, and develop strategies to stay ahead.
Required Qualifications:
  • University degree in economics, finance or other related field;
  • At least 3 years of professional experience in corporate customer service in financial banking sector;
  • Excellent knowledge of RA banking legislation and customer service processes;
  • Good grasp of AS-Bank 4.0 software program;
  • Advanced verbal and written communication skills;
  • Customer-oriented mindset;
  • Critical and flexible thinking, analytical skills;
  • Result-driven with the ability to multitask and set priorities;
  • Initiative and high sense of responsibility;
  • Advanced decision-making and problem-solving skills;
  • Excellent command of Russian and English languages.
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