Overview

Responsibilities:
  • develop and implement retail strategies that align with the Company’s overall business objective
  • identify and capitalize on market opportunities to expand the Bank’s customer base and enhance profitability
  • stay informed about industry trends, competitor activities, and regulatory changes to adapt strategies accordingly
  • build and maintain relationships with key clients and community stakeholders to enhance the Bank’s presence
  • develop and execute sales strategies and promotional campaigns to drive traffic and increase sales
  • implement and monitor key performance indicators (KPIs) to ensure targets are met and exceeded
  • implement and enforce operational policies and procedures to enhance efficiency and productivity
  • develop and manage the retail budget, ensuring cost control and maximizing profitability
  • analyze financial reports, performance metrics, and market data to make informed decisions and strategic recommendations
  • lead, mentor, and manage a team of retail managers and staff, providing guidance and support to achieve performance goals
  • foster a positive and productive work environment that encourages teamwork and high performance
Required Qualifications:
  • university degree in economics, finance or other related field
  • at least 3 years of professional experience in corporate customer service in financial banking sector
  • excellent knowledge of RA banking legislation and customer service processes
  • good grasp of AS-Bank 4.0 software program
  • advanced verbal and written communication skills
  • customer-oriented mindset
  • critical and flexible thinking, analytical skills
  • result-driven with the ability to multitask and set priorities
  • initiative and high sense of responsibility
  • advanced decision-making and problem-solving skills
  • excellent command of Russian and English languages
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