Overview

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Role description:
Evocabank is seeking an experienced Corporate Customer Relationship Manager to join its dynamic team, ensuring lasting partnerships and providing the highest level of customer service.

What will you gain?
Evoca is committed to ensuring everyone can flourish in their roles by creating a working environment that supports wellbeing and provides a generous benefits package, a wide range of career and personal development opportunities. By joining Evoca, you will get:
– health insurance;
– favorable terms of Evoca products and services;
– holiday and year-end bonuses;
– bonuses on marriage, birth of a child;
– paid days off;
– sport package;
– English language trainings;
– large opportunities for continuous learning and development (participation in international conferences, business trips abroad, opportunities to get international certifications and study in top universities worldwide).

Responsibilities:
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What will you be doing?
  • Conduct customer needs assessment and present respective products;
  • Establish and develop relationships with new clients;
  • Conduct consultion and cross-sell new services;
  • Analyze complaints, suggestions, requests received from customers, present proposals aimed at their improvement;
  • Coordinate customer database management;
  • Implement other tasks assigned by the supervisor.
Required Qualifications:
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What skills is Evoca looking for?
  • University degree in Economics or Finance;
  • At least 2 years’ experience in the banking sector, specifically in sales or customer service departments;
  • Knowledge of RA banking legislation and banking services;
  • Initiative and high sense of responsibility;
  • Ability to navigate and be successful in a fast-paced environment;
  • Advanced sales, negotiation and communication skills;
  • Excellent knowledge of English and Russian.
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