Overview

Picsart is looking for a Creator Support Associate who will provide assistance to users over different channels, as well as advocate for users and share user feedback whenever possible. As a Creator Support Associate, you will become an important member of the team, influence the company’s continued success, and represent Picsart to its users.

Responsibilities:
  • Assist users with all aspects of our software via email with a primary focus on customer satisfaction and aiming for end-to-end resolutions
  • Offer step-by-step basic troubleshooting procedures depending on the user's issue
  • Alert and cooperate with the appropriate teams on app-related issues and bugs, troubleshoot and submit bugs to our developers, and act as the primary driver for issue escalation and feedback
  • Champion customer needs internally by providing feedback and escalating cases, ensuring that they receive the attention they deserve
  • Present regular reports based on customer complaints
  • Ensure the implementation of and adherence to community guidelines and policies
  • Contribute to long-term operational goals, automation, and workflow optimization.
Required Qualifications:
  • Clear communication skills and a strong command of the English language
  • 1+ years of experience in a customer-facing support role with experience in technical support & troubleshooting
  • Knowledge of customer relationship management (CRM) tools like Zendesk, Freshdesk, Salesforce, etc.
  • Familiarity with Picsart, its features, and its audience
  • Strong passion for visual art tools
  • Strong interest in and knowledge of technology. Advanced usage and quick learning of software, web, and mobile applications
  • Collaborative mindset, openness to learning, and knowledge sharing
  • Ability to take ownership of projects and tasks
  • Knowledge of other languages is a plus.
Benefits:
  • An honest, open culture that emphasises feedback and promotes professional and personal development.
  • Hybrid work model — our team is distributed worldwide, from Armenia to US, UK, Germany, Spain and Romania.
  • Well-being benefits (including a monthly well-being fund).
  • Growing opportunities — based on your preference, you can grow in the company as a people manager or individual contributor.
  • An environment that fosters innovation and creativity, a culture with the ability to pilot new trends.

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About PicsArt LLC

Hey there! We're the world’s largest digital creation platform on a mission to empower the creator in everyone, everywhere. We offer AI-powered tools and a massive open-source content library, featuring stickers, templates and more, that enable creators of all levels to design, edit, draw and share content anywhere.

Founded in 2011, Picsart was born out of the need for accessible yet powerful creative tools that anyone could use. This was something our founder wanted for both his daughter and the world, and it’s what continues to be at the heart of the platform. We want everyone to be able to create at the speed of culture, no matter their skill level or experience. To turn their inspiration into action and have fun doing it.

Available in 30+ languages on mobile and web, we’re used for both personal and professional design — from consumers and content creators to businesses and enterprises. We're headquartered in Miami with offices around the world, and backed by SoftBank, Sequoia Capital, DCM Ventures, Insight Partners and others.

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