Overview

Creator Support Internship
Department: Support · Location: Yerevan, Armenia · Type: Full-time · Duration: 5 monthsAt Picsart, we bring the wonder of creativity to the world and make it easy. The Customer Support team is the bridge between our creators and our product, ensuring every Picsart user feels heard, helped, and empowered to keep creating. As a Support Intern, you’ll play a hands-on role in delivering that experience while growing your skills alongside one of the most active support teams in creative tech.How You’ll Make an Impact
– Handle customer inquiries via email in a clear, professional, and empathetic tone
– Troubleshoot common technical and billing/payment-related issues
– Manage and prioritise multiple requests in a fast-paced environment
– Escalate complex cases to the right teams through our internal channels
– Spot patterns in user issues and suggest improvements
What You’ll Bring
Must-haves
– Strong written communication skills in English
– Comfort handling customer conversations with clarity, warmth, and professionalism
– Solid attention to detail and a habit of following processes accurately
– Structured thinking — the ability to gather details, identify the real issue, and propose a path forward
– A genuine willingness to learn and adapt quickly
Nice-to-haves
– Familiarity with Zendesk or similar ticketing systems
– Basic knowledge of Jira or other issue-tracking tools
– Interest or hands-on experience with AI tools and products (ChatGPT, Gemini, Claude, etc.)Who You Are
– A clear communicator who can collaborate across teams
– A team player who’s proactive about sharing what you know
– Open to running and joining trainings when needed
– Energised by a fast-paced environment
How to applyReady to kickstart your career with us? Fill in the form below and upload your CV. We can’t wait to meet you.

Responsibilities:
  • Handle customer inquiries via email in a clear, professional, and empathetic tone
  • Troubleshoot common technical and billing/payment-related issues
  • Manage and prioritise multiple requests in a fast-paced environment
  • Escalate complex cases to the right teams through our internal channels
  • Spot patterns in user issues and suggest improvements
Required Qualifications:
  • Strong written communication skills in English
  • Comfort handling customer conversations with clarity, warmth, and professionalism
  • Solid attention to detail and a habit of following processes accurately
  • Structured thinking — the ability to gather details, identify the real issue, and propose a path forward
  • A genuine willingness to learn and adapt quickly
  • A clear communicator who can collaborate across teams
  • A team player who’s proactive about sharing what you know
  • Open to running and joining trainings when needed
  • Energised by a fast-paced environment
Nice To Have:
  • Familiarity with Zendesk or similar ticketing systems
  • Basic knowledge of Jira or other issue-tracking tools
  • Interest or hands-on experience with AI tools and products (ChatGPT, Gemini, Claude, etc.)

About PicsArt LLC

Hey there! We're the world’s largest digital creation platform on a mission to empower the creator in everyone, everywhere. We offer AI-powered tools and a massive open-source content library, featuring stickers, templates and more, that enable creators of all levels to design, edit, draw and share content anywhere.

Founded in 2011, Picsart was born out of the need for accessible yet powerful creative tools that anyone could use. This was something our founder wanted for both his daughter and the world, and it’s what continues to be at the heart of the platform. We want everyone to be able to create at the speed of culture, no matter their skill level or experience. To turn their inspiration into action and have fun doing it.

Available in 30+ languages on mobile and web, we’re used for both personal and professional design — from consumers and content creators to businesses and enterprises. We're headquartered in Miami with offices around the world, and backed by SoftBank, Sequoia Capital, DCM Ventures, Insight Partners and others.

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