Overview
SoftConstruct is looking for a CRM Incident Junior Specialist / VBET.
Responsibilities:
- Actively listen and collaborate with the team, demonstrating a willingness to learn new tools (Backoffice, CRM, Metabase, Google Docs, Jira, Figma) and processes
- Respond to bonus requests received from the customer service department
- Implement and monitor tasks received via the Jira platform, ensuring deadlines are met
- Process the provision or rejection of bonuses, considering the department's clear metrics and the customer's gaming history
- Identify, correct, and reallocate bonus-related issues if necessary
- Detect technical issues arising after the launch of promotional campaigns and notify senior specialists or the team leader
- Assist in identifying and resolving CRM-related issues for all products and regions under their responsibility
- Perform additional tasks assigned by the team leader, including report generation, segmentation, and promotion proposals
Required Qualifications:
- General knowledge of iGaming products and services
- Basic proficiency in English and Russian
- Fundamental mathematical skills
- Proficiency in Excel for automating and accurately performing calculations
- Ability to create and monitor bonuses
- General knowledge of back-office and CRM tools, including customer reporting sections, bonus settings, and customer segmentation
- Knowledge of Jira for tracking and managing technical tasks assigned to the team
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