Overview
SoftConstruct is looking for a CRM Incident Specialist (Mixed Shifts) / VBET.
Responsibilities:
- Analyze customer data per client to identify key metrics
- Respond to customer bonus requests
- Respond to problematic user cases
- Collaborate with regional, risk management and customer support teams to align CRM strategies with business objectives
- Ensure that all customer journeys are executed properly
- Be informed about running promotions and offers of all regions
Required Qualifications:
- Bachelor's degree or equivalent experience in Marketing/Economics or a related field
- Proficiency in Armenian and English, knowledge of other languages are an advantage
- Working proficiency with Microsoft Excel
- Ability to work in a fast-paced environment
- Ability to work in a team and independently, collaborate and meet deadlines
- Strong communication and analytical skills
- Strong arithmetic skills will be considered as an advantage
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