Overview

Digitain LLC is looking for a CRM Product Owner.

Responsibilities:
  • Provide vision and direction to the Agile development team and stakeholders throughout the project planning, implementation, pre-launch and post-launch, and create requirements (user stories, job stories, epics, etc.)
  • Plan and prioritize product feature backlog and development for the product
  • Closely collaborate and participate in defining the CRM product vision, road-map, CRM product strategy, KPIs, CRM product design, and growth opportunities
  • Provide backlog management, iteration planning, and elaboration of the user stories
  • Take a customer-centric approach and develop best in class CRM products that engage our users and deliver ROI for our partners. Lead the planning of product release plans and set the expectation for delivery of new functionalities
  • Research and analyze CRM product market, the users, and the roadmap for the product • Follow our competitors and the industry
  • Participate actively in all Scrum processes
  • Keep abreast of the recent approaches and best practices in designing customer-oriented user interface
  • Collaborate with the UX team and make data-driven decisions on UX design
  • Keep abreast of the recent approaches and best practices in designing user interfaces
  • Develop CRM product towards flexibility, scalability, and the highest level of automation
  • Conduct constant research and incorporate potential regulatory or licensing requirements in the product features and functionalities
Required Qualifications:
  • Minimum 3 years of experience in the product owner role
  • In-Depth knowledge of Agile processes and principles
  • Proven working experience in customer acquisition and retention processes in a B2C environment is a must
  • Knowledge of statistics and experience using Business Intelligence solutions
  • Experience in the I-Gaming industry is a plus
  • Practical knowledge of MS Excel and SQL is a plus
  • Previous experience with CRM tools will be counted as a plus
  • A good communicator in English (Russian advantageous)
  • Self-motivated with a strong focus on the delivery of user value
  • An effective communicator with experience in influencing and managing a large list of stakeholders with conflicting and competing priorities
  • The one who uses customer data to measure performance, highlights problems, and determines solutions
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