Overview

Welcome to ArctX Solution – Your Trusted Software Solutions Partner!

Our journey began in 2020 in Armenia when we brought our passion for innovation and excellence to a new global stage.

As a leading B2B and B2C software solution provider, we offer a diverse range of services that empower businesses to thrive in today’s digital landscape. There are unique, purposeful, and effective Web and Mobile Design & Development and Customer Support with full exclusive customization to cater to our customers’ specific needs.

The Customer Care Specialist is responsible to address client inquiries and resolve their complaints, generally providing a higher level of customer support through creating a sense of care and emotional connection.

This position is shift based and includes morning, evening, and night shifts.

Responsibilities:
  • Provide instructions, terms, and conditions of services to current and new clients
  • Timely and accurately respond to client inquiries
  • Carefully and decisively handle customer complaints
  • Provide exceptional customer support to attract, retain, and satisfy user
  • Receive and deliver all necessary information among colleagues during the work cycle
  • Report any issues or bugs in the websites to the proper departments
  • Inform clients of any changes or updates through the livechat
  • Collaborate closely with the CRM and Risk Management teams to deliver the best service
  • Collaborate in training colleagues in daily tasks.
Required Qualifications:
  • Bachelor's degree or higher
  • Korean language TOPIK 3 or higher
  • English language B2 or higher
  • Customer support experience will be a plus
  • Knowledge about e-wallet and crypto will be a plus
  • Communication skills, customer and service orientedness
  • Emotional Intelligence
  • Ability to learn fast, flexible to changes
  • Ability to work under pressure.
  • Teamwork
  • Fast learning ability
  • English
  • Korean language
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