Overview
10Web is looking for a Customer Care Specialist/Evening Shift.
Responsibilities:
- Manage large amounts of incoming Customer care requests
- Build sustainable relationships and trust with Customers through open and interactive communication
- Interact with Customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Determine Customer issues by evaluating and analyzing Customer requests. Handle Customer complaints, research required information using available resources, and provide appropriate solutions and alternatives within the time limits
- Follow up to ensure resolution by providing accurate, valid, and complete information
- Follow standard processes and procedures
- Identify, prioritize and escalate (as needed) Customer issues
- Stay current with company products, services, changes, and updates
- Take the extra mile to engage Customers
Required Qualifications:
- Excellent English writing skills
- A tech-savvy with problem-solving skills
- Strong customer service and communication skills
- An upbeat and positive attitude, with the ability to work both in a team environment and independently
- Detail-oriented with the ability to multi-task, prioritize, and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters
- Demonstrated proficiency in typing and grammar
- Willingness to cooperate with others and work for the greater good
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