Customer Retention Specialist/VBET

• Respond to customer inquiries via phone communication in a professional and courteous manner.
• Identify and assess customer needs to provide appropriate solutions and assistance
• Handle customer complaints and escalations with empathy and efficiency, striving for first-call resolution whenever possible
• Provide product information, troubleshooting assistance, and guidance to customers to enhance their understanding and usage of our offerings
• Document customer interactions, including issues raised, solutions provided, and any follow-up actions required, in the customer support system

• A bachelor’s degree in business, marketing, communications, or a related field
• Fluent in Russian language like a native
• Experience in customer service, sales, or marketing, often through internships or entry-level positions will be plus
• Strong communication and interpersonal skills
• Basic understanding of customer relationship management (CRM) software
• Problem-solving abilities
• Analytical skills to interpret customer data and feedback
• Customer-focused attitude, attention to detail, and ability to work in a team

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