Overview

Responsibilities:
  • Provide timely and professional support to customers via phone, email, or chat
  • Resolve client inquiries with clarity, empathy, and accuracy
  • Maintain detailed and accurate customer interaction records
  • Multitask between systems and tasks while maintaining attention to detail
  • Collaborate with internal teams to ensure customer satisfaction
  • Ability to adapt quickly and navigate a constantly changing, fast-moving environment
Required Qualifications:
  • Strong English communication skills (both written and spoken) (C1)
  • Computer literacy and ability to quickly learn new systems
  • Positive attitude and problem-solving mindset
  • Customer service experience is mandatory
  • Experience handling complex customer inquiries, complaints, and technical issues.
  • Comfortable with basic networking concepts and hardware/software troubleshooting.
  • Strong multitasking skills and the ability to prioritize tasks in a fast-paced environment.
  • Previous experience in the telecom industry or technology startups is highly preferred
  • Proficiency in using CRM systems and customer support tools
  • Willingness to work flexible hours, including weekends and shift schedules as required.
Note:

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