Overview

Join our international e-commerce team!

At emater, we manage four global DTC brands and produce content that engages audiences worldwide.

Currently we’re looking for a Customer Service Specialist to join our team.
The Customer Service Specialist will be responsible for providing exceptional customer service to our online customers, resolving their issues, and ensuring a positive experience for all customers. They will also closely work with our marketing and operations teams to ensure customer satisfaction and resolve any issues.

Responsibilities:
  • Respond to customer inquiries and resolve any issues via phone, email, and live chat
  • Manage and resolve customer complaints, requests, and inquiries in a timely and professional manner.
  • Provide accurate and complete information about company products and servicesProcess orders, returns, and exchanges, ensuring accuracy and efficiency.
  • Work closely with marketing and technical teams to ensure customer satisfaction and resolve any issues.
  • Maintain accurate records of customer interactions and transactions using our CRM system.
  • Generate upsell opportunities.
  • Stay up-to-date with product knowledge, promotions, and company policies and procedures.
  • Dealing with escalated cases with appropriate product knowledge and patience.
  • Resolve conflict cases with the customers providing accurate information.
  • Continuously look for opportunities to improve the customer experience and suggest process improvements to the management team.
Required Qualifications:
  • Native or bilingual knowledge of English language with excellent verbal and written communication skills.
  • 2+ years of customer service experience, preferably in a fast-paced e-commerce environment.
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong problem-solving skills and the ability to think creatively to resolve issues.
  • Experience using CRM software and other customer service tools.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and organizational skills.
  • Flexibility to work evenings, weekends, and holidays as needed (rolling shift).
  • Positive attitude and willingness to learn and grow with the company.
Benefits:
  • Medical Insurance;
  • 6 day offs;
  • Gym benefit;
  • Learning and development opportunities;
  • Yearly bonus;
  • 50% off for our products;
  • Referral bonus;
  • Birthday/Anniversary gifts;
  • Free English lessons.

About emater

We are a parent company that represents four DTC brands, each catering to different niches within the e-commerce industry. At emater, we specialize in providing end-to-end solutions, covering every aspect of e-commerce from A to Z. Our dedicated team is committed to excellence in product development, customer satisfaction, and creative execution — consistently upholding and exceeding the standards set by industry leaders.

Please clearly mention that you have heard of this job opportunity on https://ijob.am.