Overview
HR Agency is looking for a Customer Service Specialist (Glovo).
Responsibilities:
- Assist users (customers and couriers) with their requests via Chat or E-mail (make outbound calls if needed)
- Provide clear information to the user
- Communicate and deliver the best experience to our users
Required Qualifications:
- Higher education is a plus
- Trainings in customer service is preferable
- Experience with databases is advantageous
- Fluency in Armenian, English at B1 level
- Empathetic and Customer-Focused: You are passionate about customer service and derive satisfaction from helping others
- Technical Skills: Proficient PC skills are essential
- Attributes: Strong problem-solving skills, proactive attitude, and a sense of responsibility
- Adaptability: Ability to work with tech products and understand Glovo’s value proposition
- Resilience: Capable of handling difficult situations and maintaining focus in a stressful environment
- Multitasking: Ability to manage multiple tasks concurrently
- Flexibility: Glovo operates during the night hours too, after 12PM, so candidates should have a willingness to work rotating shifts, including weekends and occasional night shifts, as well as split shifts
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