Overview
Ucraft is looking for a Customer Success Specialist.
Responsibilities:
- Provide customer support via live chat and email
- Help customers understand how to use the product
- Identify customer pain points and work with the technical department to address them
- Provide feedback on customer experience to product management
- Resolve issues in a timely, courteous, and professional manner
- Escalate issues to the appropriate department if necessary
- Educate customers on new features or changes within the company's products
- Track information about customer requests and use this data to improve customer service
- Engage in cross team activities with marketing, tech and design teams
Required Qualifications:
- A good knowledge of English/ Russian/ Armenian languages
- Excellent communication and writing skills
- Relevant experience in similar roles
- Experience of working with CRMs will be an asset
- Willingness to work on flexible shifts
- An ability to deliver an excellent customer service
- An ability to work under high pressure and in stressful situations
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