Overview

Deluxe Technologies LLC is looking for a Customer Support Agent.

Responsibilities:
  • Provide exceptional customer service by addressing customer inquiries, resolving issues, and ensuring a positive customer experience during every interaction
  • Handle incoming calls from customers, as well as initiate outbound calls to follow up on inquiries, gather information, or provide updates
  • Identify and resolve customer issues promptly and effectively, escalating complex problems to higher-level support as needed
  • Develop and maintain a thorough understanding of the company's products, services, and policies to provide accurate information to customers
  • Accurately and thoroughly document customer interactions, issues, and resolutions in the company's database or CRM system
  • Collaborate with team members and other departments to share information, address customer concerns, and contribute to a positive working environment
  • Follow established procedures, guidelines, and scripts to ensure consistency in customer interactions and maintain service quality standards
  • Effectively manage and prioritize tasks to meet performance metrics and service level agreements
Required Qualifications:
  • Prior experience in a customer service or call center role
  • Strong verbal and written communication skills in English (Arabic and Russian languages would be plus)
  • Genuine commitment to providing excellent customer service and the ability to empathize with customer needs
  • Strong problem-solving skills with the ability to think on your feet and find effective solutions
  • Proficiency in using computer systems
  • Ability to adapt to changing procedures, technologies, and responsibilities
  • Collaborative attitude with a willingness to work effectively within a team
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