Customer Support Manager

• Lead and mentor customer support representatives
• Develop and implement customer service policies and procedures
• Oversee the daily operations of the customer support team, ensuring efficient and effective handling of customer inquiries and issues
• Analyze customer feedback and service metrics to identify areas for improvement
• Develop strategies to prevent future issues and improve overall service quality

• Proven experience as a Customer Support Manager or similar role
• Experience in managing a high-performing customer support team
• Fluency in English, knowledge of other languages ​​will be a plus
• Excellent communication and interpersonal skills
• Problem-solving and conflict resolution abilities
• Analytical skills to interpret data and make informed decisions

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