Overview

Responsibilities:
  • Act as the first point of contact for customer inquiries via phone, chat, email, and support tickets
  • Handle customer questions, issues, and complaints in a timely and accurate manner
  • Take ownership of issue resolution, ensuring problems are resolved efficiently and to a high standard of customer satisfaction
  • Identify and escalate complex or unresolved issues to the appropriate teams and ensure proper follow-up
  • Share knowledge with team members and actively learn from peers
  • Provide support in specialized cases based on business needs, including customer onboarding and other product-specific support areas
Required Qualifications:
  • Fluency in English (C1 or higher) (written and spoken)
  • At least 1 year of experience in customer support or customer service
  • Strong understanding of technology and software products
  • Working hours are shift-based and may vary between 6:00AM – 3:00PM or 10:00AM – 7:00PM (Armenia time), with weekend coverage required as needed
  • Detail-oriented with strong multitasking, prioritization, and time management skills
Note:

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