Overview

About Us

Orders.co is a restaurant-first technology company building affordable, all-in-one solutions that help restaurants operate smarter and grow faster. Our platform combines a powerful POS system, third-party delivery integrations, AI-driven marketing, loyalty tools, and advanced analytics – all designed specifically for restaurants.

We serve everyone from independent restaurants and virtual brands to multi-location and enterprise operators, delivering enterprise-grade tools at prices small businesses can afford.

At Orders.co, we move fast, solve real problems, and build tech that gets restaurants – finally. We’re looking for driven, curious people who want to make a real impact in an industry that feeds communities every day.

About the Role

We are looking for an ambitious and enthusiastic Customer Support Specialist to join our fast-growing team and help ensure a smooth and satisfying customer experience. This role requires a quick learner who is eager to deeply understand the product, continuously grow, and collaborate with teammates

Responsibilities:
  • Act as the first point of contact for customer inquiries via phone, chat, email, and support tickets.
  • Handle customer questions, issues, and complaints in a timely and accurate manner.
  • Take ownership of issue resolution, ensuring problems are resolved efficiently and to a high standard of customer satisfaction.
  • Identify and escalate complex or unresolved issues to the appropriate teams and ensure proper follow-up.
  • Share knowledge with team members and actively learn from peers.
  • Provide support in specialized cases based on business needs, including customer onboarding and other product-specific support areas.
Required Qualifications:
  • Fluency in English (C1 or higher) (written and spoken).
  • At least 1 year of experience in customer support or customer service.
  • Strong understanding of technology and software products.
  • Willingness to work night shifts from 10:00 PM to 7:00 AM (Armenia time), including weekend coverage when required.
  • Detail-oriented with strong multitasking, prioritization, and time management skills.
  • Problem solving 
  • Communication
  • Troubleshooting
Additional Information:

Note: Due to the on-site nature of this role, we will only consider candidates who are willing to work from our location (Office location: 46/1, Davtashen 2nd district)

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