MediaCountry is looking for a Customer Support Specialist.

  • Provide high-quality customer support in Arabic to our clients
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Assist customers with account management, game-related questions, and technical issues
  • Work closely with other team members and departments to ensure a seamless customer experience
  • Maintain accurate records of customer interactions and transactions
  • Stay updated on industry trends, company products, and services
Required Qualifications:
  • Fluency in Arabic (written and spoken) is mandatory
  • Previous experience in customer support, preferably within the gambling industry
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Ability to work independently and as part of a team
  • Proficiency in using customer support software and tools
  • Flexibility to work in shifts, including weekends and holidays
  • Experience with CRM systems and other customer support tools
  • Knowledge of the gambling industry regulations and best practices

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