Overview

We are looking for a DevOps / Senior Cloud Infrastructure Engineer to join us on a freelance basis to build the observability and incident management backbone for autonomous kitchen operations.

Responsibilities:
  • Standardize and own the Tech Ops Incident Management Platform using Jira Service Management across our production fleets
  • Automate incident resolution workflows with AI tooling, including runbook generation and assignment
  • Design and implement proper documentation for all Tech Ops incident processes to ensure a clean handover
  • Build out fleet management and task automation to support global 24/7 remote operations
  • Own and customize the data-driven observability layer via Grafana across all internal tech teams
  • Work closely with key leadership stakeholders (Head of Infrastructure & Cloud, VP Engineering) to independently drive architecture decisions
Required Qualifications:
  • Senior-level experience as an AWS Cloud Engineer or Site Reliability Engineer
  • Strong, demonstrable focus on metric-driven observability, monitoring, and alerting at scale
  • Fluent, hands-on experience in Python for tooling and automation
  • Hands-on experience with Terraform for Infrastructure as Code
  • A proven track record of designing, architecting, and owning production systems end-to-end
  • Ability to work completely independently without a detailed spec sheet or heavy direction
Nice To Have:
  • Experience with Jira Service Management or similar ITSM/incident platforms
  • Experience with Grafana dashboarding pipelines at scale
  • Exposure to AI-assisted ops tooling (AI-Ops, runbook automation)
  • Prior experience in a fast-moving hardware, robotics, or IoT fleet environment
Technologies:
  • AWS
  • Python
  • Terraform
  • Jira Service Management
  • Grafana
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