Overview

Responsibilities:
  • Present Ameriabank’s digital products to customers via phone calls
  • Guide customers during first-time use of digital services
  • Support remote onboarding and activation of digital products
  • Ensure professional, compliant, and customer-centric communication during calls
  • Accurately record call outcomes, activations, and customer feedback
  • Analyze customer interactions, call results, and activation data, and provide insights and recommendations to enhance digital service performance
Required Qualifications:
  • Strong verbal communication skills
  • Communication skills in Russian and/or English
  • Customer-oriented mindset and positive attitude
  • Basic understanding of digital products and mobile applications (or willingness to learn)
  • Ability to clearly explain in a simple and understandable way
  • Attention to detail and accurate data recording
  • Knowledge of MS Office (Excel knowledge is a plus)
Note:

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