Overview

Title: (fluent English) Customer Support Consultant (remote)
Excited? Let’s see what it takes 💛
What you need to succeed in this role:
Will be a great plus:
– Proficiency in Arabic.
Benefits and Perks:Requirements Section:Benefits Section:

Responsibilities:
  • Provide high-quality customer support via chat, email, and phone;
  • Provide accurate information, guidance, and solutions to customer requests;
  • Collaborate closely with the development and product teams to escalate and resolve complex cases;
  • Understand customers’ needs and deliver constructive feedback to the management team;
  • Follow up with clients to ensure issues are fully resolved and a high level of satisfaction is maintained.
  • Excellent English communication skills (C1 level or higher);
  • At least 1–2 years of support experience;
  • Ability to understand and navigate software products effectively;
  • Strong analytical and problem-solving skills;
  • Customer-oriented mindset with a professional communication style;
  • Good organizational skills and attention to detail;
  • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Required Qualifications:
  • Fixed schedule: Monday–Friday, from 9am to 6pm GMT+4;
  • Opportunity to work fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Responsive management interested in your growth and long-lasting cooperation.
Note:

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