Overview

SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support. Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

Responsibilities:
  • Provide exceptional technical support via calls, chats, and emails
  • Resolve support inquiries of various difficulties, including “how-to” guidance and product assistance
  • Gather required technical information to ensure the resolution of complex cases
  • Ensure customers' satisfaction with any interaction
  • Maintain working knowledge of our client’s products and services
  • Securely work with customers’ sensitive information
  • Troubleshoot common issues using the knowledge base and update transaction statuses when needed
  • Provide guidance on resolving subscription-related issues
  • Escalate complex, repetitive, or merchant-related issues to L2 team
  • Ensure proper case handling and follow-up to support timely issue resolution
Required Qualifications:
  • Excellent English and German communication skills (at least C1 for both spoken and written)
  • Minimum of 1 year of experience in Customer Support
  • Must be tech-savvy with the ability to quickly learn and navigate new systems, tools, and platforms
  • Customer-oriented and responsible attitude
Benefits:
  • Schedule: 5 working days, Monday to Friday, from 9am – 5pm, CET
  • Opportunity to cooperate fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards for referring friends
  • Balance between project workload and personal time, but also – internal health policy
  • Responsive leadership interested in your development and long-lasting cooperation
  • Greenhouse conditions for self-development
  • A culture built on trust, with no time-tracking requirements
  • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Nice To Have:
  • Experience with Technical Support
Note:

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