Overview

Responsibilities:
  • Provide warm welcome that kicks off a memorable guest experience
  • Acknowledge Rewards Club members and returning guests, in person or on the phone
  • Take and manage guest bookings and telling them about ways to improve their stay
  • Handle cash and credit transactions
  • Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys
  • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
Required Qualifications:
  • Hotel experience
  • Fluency in Armenian, English and Russian languages
  • Problem-solving and communication skills
  • Literate and tech-savvy
  • Flexibility to work morning, evening and night shifts
  • The knowledge of OPERA PMS is a plus
Note:

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