Overview

Nova Hotel Yerevan is looking for a Front Desk Agent.

Responsibilities:
Nova Hotel Yerevan is looking for an experienced and enthusiastic person for the position of Receptionist.
  • Carry out all operations concerning guest arrival and departure in compliance with internal procedures
  • Inform guests about the formalities, any special conditions relating to their stay and the services available
  • Ensure that all guest documentation is up-to-date and available
  • Develop high quality relationships with guests, from the moment they arrive and throughout their stay in order to foster loyalty
  • Pass the information to other departments as necessary and to the other members of the department
  • Ensures that the workplace remains clean and tidy
  • Perform working responsibilities according to the approved shift schedule
Required Qualifications:
  • Higher education in the relevant field
  • Work experience
  • Thorough knowledge of customer service
  • Proficiency in English Russian and Armenian languages, both oral and written
  • Excellent communication skills
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